OPENING HOURS: 10am until 7pm every day including bank holidays
ARRIVING AT THE SPA FOR TREATMENTS: we advise that you arrive at the Spa 10 minutes before your treatment to allow time for changing
CONDITIONS FOR ENTRY: the Spa is open to anyone over the age of 16.
OUR SERVICES: we provide towels, robes, disposable slippers and disposable massage briefs for your comfort and convenience. You will also find a make-up removal kit and hairdryer at your disposal.
OUR TEAM: all our beauty therapists are fully qualified and trained in the specialist Shiseido treatment techniques. They offer non-medical relaxation treatments and massages.
SPA FACILITIES: free access with any treatment of at least 30 minutes. Swimwear must be worn. For optimal preparation for your relaxation treatment, we advise using the facilities for a minimum of one hour before your treatment starts.
LOST PROPERTY: we cannot be held responsible for any lost or stolen property.
MOBILE PHONES: to ensure our Spa remains a relaxing, peaceful environment, the use of mobile phones is not permitted in any of the treatment rooms or facilities. Please switch off mobile phones on arrival.
APPOINTMENTS: all treatments must be booked in advance. Your bank card number will be requested at the time of booking to secure the appointment.
GIFT VOUCHERS: a relaxing treatment is an ideal gift for a loved one. Gift vouchers are posted on the day of purchase to the address specified.
CANCELLATION: treatments cancelled less than 24 hours in advance will be charged at 50% of the full rate. Treatments cancelled less than 12 hours in advance will be charged at the full rate.
PREGNANT WOMEN: certain treatments and products should be avoided during pregnancy. For health reasons and for your peace of mind, please let us know if you are pregnant at the time of booking. Our beauty therapists will advise you and adapt the treatment to your needs.
MEDICAL CONDITIONS: for health and safety reasons, please let us know at the time of booking if you suffer from any medical condition.
LENGHT OF TREATMENTS: The specified times include the time necessary to fill out the confidential set of questions.